Privacy Policy

RAGtrack (“RAGtrack”, “we”, “us”, or “our”) respects your privacy and is
committed to protecting personal information collected through our website,
platforms, applications, products, GPS tracking solutions, fleet management
services, and related services.

This Privacy Policy explains how we collect, use, disclose, store, and
protect personal information when you visit
www.rag-track.com,
contact us, use our services, or interact with our fleet management,
telematics, GPS tracking, video telematics, monitoring, and related
technologies.

By using our website or services, you acknowledge the practices described
in this Privacy Policy.

1. Who We Are

RAGtrack provides GPS tracking, vehicle tracking, fleet management,
telematics, driver monitoring, fuel monitoring, logistics management,
video telematics, asset monitoring, geofencing, alerts, reporting, and
related technology solutions.

RAGtrack currently operates and provides services from locations including:

• Beirut, Lebanon
• Freetown, Sierra Leone
• Dar es Salaam, Tanzania

Depending on the service and relationship involved, RAGtrack may act as a
data controller, data processor, service provider, or equivalent role under
applicable privacy and data protection laws.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• Our website;
• Contact and inquiry forms;
• RAGtrack platforms and dashboards;
• Mobile applications associated with our services;
• GPS and telematics devices;
• Fleet management services;
• Vehicle and asset tracking services;
• Video telematics and camera-based services;
• Driver identification and driver monitoring services;
• Customer support and technical support communications;
• Business and contractual relationships; and
• Other RAGtrack products and services that reference this Privacy Policy.

Where RAGtrack processes information on behalf of a business customer, that
customer may separately determine how and why certain information is
processed. In those circumstances, the customer’s own privacy notices,
employment policies, or contractual terms may also apply.

3. Information We May Collect

3.1 Information You Provide Directly

When you contact or communicate with us, we may collect information such as:

• Full name;
• Email address;
• Telephone or mobile number;
• Company or organization name;
• Job title or business role;
• Country or location;
• Subject of your inquiry;
• Messages and correspondence;
• Account or registration information;
• Technical support information; and
• Any other information you voluntarily provide to us.

3.2 Account and Customer Information

Customers using RAGtrack services may provide information required to create,
maintain, secure, and administer their accounts, including:

• User names and account identifiers;
• Business contact information;
• User permissions and access levels;
• Authentication information;
• Vehicle and fleet information;
• Driver information supplied by authorized customers;
• Asset information; and
• Customer configuration and service preferences.

3.3 Vehicle, GPS and Telematics Data

When our tracking and fleet management services are used, our systems may
process data generated by vehicles, tracking devices, sensors, cameras,
mobile applications, or connected equipment.

This information may include, depending on the products being used:

• GPS location and geographic coordinates;
• Current and historical vehicle location;
• Vehicle routes and trip history;
• Date and time information;
• Vehicle speed;
• Direction of travel;
• Vehicle ignition status;
• Engine and diagnostic information;
• Mileage and odometer information;
• Fuel level and fuel consumption information;
• Refueling events or suspected fuel irregularities;
• Vehicle operating and idle time;
• Geofence entry and exit events;
• Sensor readings;
• Temperature and humidity information;
• Door or cargo sensor events;
• Asset movements;
• Maintenance-related information;
• Driver identification information;
• Driving behavior and performance information; and
• Safety-related events and alerts.

3.4 Driver Behavior Information

Depending on the services enabled by a customer, RAGtrack systems may process
information relating to vehicle operation and driver behavior, such as:

• Speeding events;
• Harsh acceleration or braking events;
• Vehicle usage patterns;
• Trip information;
• Driver identification;
• Safety events;
• Performance indicators;
• Driving behavior scores; and
• Other telematics-based operational information.

Where this information relates to identifiable employees or drivers, the
relevant RAGtrack customer is responsible for ensuring that its use of the
service complies with applicable employment, privacy, monitoring, and data
protection requirements.

3.5 Video Telematics and Camera Data

Certain RAGtrack products may support cameras, AI-assisted dashcams, video
surveillance, or advanced driver-assistance technologies.

Depending on the configuration selected by the customer, these systems may process:

• Video recordings;
• Images;
• Vehicle-related events;
• Road or driving conditions;
• Safety incidents;
• Driver-safety events;
• AI-generated event classifications; and
• Associated time and location information.

The exact functionality and data processing depend on the device, service,
customer configuration, and applicable contractual arrangements.

3.6 Website and Technical Information

When you visit our website or access our online services, certain technical
information may be collected automatically, including:

• IP address;
• Browser type and version;
• Device type;
• Operating system;
• Language preferences;
• Pages viewed;
• Date and time of access;
• Referring website;
• Approximate geographic location derived from technical information;
• Website interaction information;
• Error and diagnostic information; and
• Security logs.

4. How We Use Personal Information

We may use personal information for purposes including:

• Providing our GPS tracking and fleet management services;
• Operating and maintaining the RAGtrack platform;
• Providing real-time vehicle and asset tracking;
• Generating routes, reports, analytics, dashboards, and historical records;
• Monitoring fleet performance;
• Providing vehicle, driver, safety, and operational analytics;
• Providing alerts and notifications;
• Providing geofencing functionality;
• Supporting fuel monitoring and consumption analysis;
• Supporting vehicle maintenance and utilization management;
• Providing video telematics and safety functionality;
• Managing customer accounts;
• Authenticating users and controlling platform access;
• Responding to inquiries;
• Providing technical and customer support;
• Diagnosing technical issues;
• Improving the functionality and performance of our products and services;
• Protecting the security and integrity of our systems;
• Detecting fraud, abuse, unauthorized access, or security incidents;
• Maintaining business and operational records;
• Managing contracts and business relationships;
• Complying with legal and regulatory obligations;
• Establishing, exercising, or defending legal claims; and
• Carrying out other purposes disclosed when information is collected.

5. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal
information, we may rely on one or more of the following:

• Performance of a contract: where processing is necessary
  to provide products or services requested by a customer.
• Legitimate interests: where processing is reasonably
  necessary for operating, securing, managing, and improving our business
  and services, provided such interests are not overridden by applicable
  privacy rights.
• Consent: where consent is required under applicable law.
• Legal obligations: where processing is necessary to
  comply with applicable laws, regulations, court orders, or lawful
  governmental requests.
• Protection of legal rights: where processing is
  necessary to establish, exercise, or defend legal claims or protect
  persons, property, systems, or services.

6. Fleet Customers and Employee or Driver Data

Many RAGtrack services are provided to businesses and organizations that use
our technology to manage vehicles, drivers, employees, equipment, or assets.

In these situations, the customer generally determines which vehicles,
drivers, users, or assets are monitored and how the information is used for
its business purposes.

Where RAGtrack processes personal information on behalf of such a customer,
we process that information in accordance with the customer’s instructions,
our agreements with the customer, and applicable law.

Customers are responsible for providing appropriate privacy notices,
obtaining any required consent, establishing a lawful basis for monitoring,
and complying with applicable employment, labor, privacy, surveillance, and
data protection requirements.

If you are a driver or employee of one of our customers and have questions
about how your employer or organization uses your information, you should
normally contact that organization first.

7. How We Share Personal Information

We do not sell personal information as part of our ordinary business
operations.

We may disclose personal information where reasonably necessary to the
following categories of recipients:

• Authorized RAGtrack personnel;
• Companies within our business operations where legally permitted;
• Hosting and cloud infrastructure providers;
• Telecommunications and connectivity providers;
• Mapping and navigation service providers;
• Email and communication providers;
• Technology and software providers;
• Security and fraud-prevention service providers;
• Professional advisers such as lawyers, accountants, and auditors;
• Authorized resellers, installers, partners, or service providers where necessary;
• Government authorities or regulators where legally required;
• Law-enforcement agencies when legally required; and
• Parties involved in a merger, acquisition, financing, restructuring,
  sale, or transfer of all or part of our business, subject to appropriate
  confidentiality safeguards.

Service providers are expected to process information only for authorized
purposes and subject to applicable contractual and security obligations.

8. International Data Transfers

RAGtrack operates across multiple countries and may use service providers or
technology infrastructure located in different jurisdictions.

As a result, personal information may be transferred to, accessed from, or
processed in countries other than the country where it was originally
collected.

Where required by applicable data protection law, we take appropriate
measures to protect personal information transferred internationally,
including contractual, organizational, technical, or other legally
recognized safeguards.

9. Data Retention

We retain personal information only for as long as reasonably necessary for
the purposes for which it was collected, including providing our services,
fulfilling contractual obligations, maintaining business records,
protecting our legitimate interests, resolving disputes, enforcing
agreements, and complying with legal requirements.

Retention periods may vary depending on:

• The type of information;
• The RAGtrack product or service being used;
• Customer configuration;
• Contractual requirements;
• Operational requirements;
• Security requirements; and
• Applicable legal and regulatory obligations.

Where RAGtrack processes information solely on behalf of a customer,
retention may also be governed by that customer’s instructions and
contractual arrangements.

10. Data Security

We use reasonable administrative, organizational, physical, and technical
safeguards designed to protect personal information from unauthorized
access, alteration, disclosure, loss, misuse, or destruction.

These measures may include, where appropriate:

• Access controls and authentication;
• User permission management;
• Secure communications;
• Network and infrastructure security controls;
• Logging and monitoring;
• System maintenance and security updates;
• Backup and recovery processes;
• Employee and contractor confidentiality obligations; and
• Security incident response procedures.

However, no electronic transmission, communication network, or information
storage system can be guaranteed to be completely secure.

11. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate properly,
remember preferences, understand website usage, improve performance, and
support security.

Cookies may include:

• Essential cookies required for website functionality
  and security;
• Preference cookies that remember settings or choices;
• Analytics cookies that help us understand how visitors
  interact with the website; and
• Third-party cookies where third-party functionality is
  integrated into the website.

Where required by applicable law, non-essential cookies will be used only
after appropriate consent has been obtained.

You may also manage cookies through your browser settings. Disabling certain
cookies may affect website functionality.

12. Third-Party Services and Links

Our website or services may contain links to third-party websites, mapping
platforms, navigation services, applications, or other services that are
not controlled by RAGtrack.

This Privacy Policy does not govern the privacy practices of independent
third parties. We encourage you to review the privacy policies of any
third-party websites or services that you use.

13. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights
concerning your personal information, which may include the right to:

• Request information about how your personal information is processed;
• Request access to personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of personal information where legally permitted;
• Request restriction of certain processing;
• Object to certain processing activities;
• Withdraw consent where processing is based on consent;
• Request data portability where applicable;
• Submit a complaint concerning the processing of your information; and
• Exercise other rights available under applicable privacy laws.

These rights are not absolute and may be subject to legal exceptions or
limitations.

We may need to verify your identity before responding to certain privacy
requests.

If RAGtrack processes your information solely on behalf of one of our
customers, we may direct your request to that customer or assist the
customer in responding, as appropriate.

14. Children’s Privacy

RAGtrack’s website, fleet management products, and business services are not
directed toward children. We do not knowingly collect personal information
directly from children through our website for marketing or account creation
purposes.

If we become aware that personal information relating to a child has been
collected directly through our website without an appropriate legal basis,
we will take reasonable steps to address the matter in accordance with
applicable law.

15. Communications

If you contact RAGtrack, we may use the contact details you provide to
respond to your inquiry, provide requested information, manage an existing
customer relationship, or provide technical support.

Where permitted by applicable law, we may also send business or service
communications relevant to our relationship with you.

Where consent is legally required for marketing communications, we will
obtain the appropriate consent and provide a method to withdraw it.

16. Security and Fraud Prevention

We may process technical, account, device, and activity information when
reasonably necessary to:

• Authenticate users;
• Prevent unauthorized access;
• Detect suspicious or fraudulent activity;
• Protect customer accounts;
• Protect our infrastructure and services;
• Investigate security incidents; and
• Enforce our contractual and legal rights.

17. Automated Analytics and AI-Assisted Features

Certain RAGtrack services may use automated systems, analytics, algorithms,
or AI-assisted technologies to identify operational patterns, classify
events, generate alerts, assess driving-related events, or provide fleet
management insights.

The nature of such processing depends on the product and configuration
selected by the customer.

Customers remain responsible for ensuring that decisions they make using
information produced by RAGtrack systems comply with applicable laws and
their own obligations to drivers, employees, customers, and other
individuals.

18. Compliance With Applicable Laws

RAGtrack processes personal information in accordance with applicable
privacy and data protection laws in the jurisdictions in which it operates
or provides services.

This may include, where applicable, legislation and regulatory requirements
relating to electronic transactions, personal data protection, privacy,
telecommunications, employment monitoring, surveillance, and international
data transfers.

Because privacy requirements differ between countries, specific rights,
obligations, and lawful processing requirements may vary depending on the
jurisdiction and circumstances.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our
services, technologies, business practices, regulatory requirements, or
applicable laws.

When we update this Privacy Policy, we will revise the “Last Updated” date
displayed at the top of this page.

We encourage you to review this page periodically to stay informed about how
we handle personal information.

20. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or
would like to submit a privacy-related request, you may contact RAGtrack at:

RAGtrack
Email:
info@rag-track.com
Support:
support@rag-track.com
Website:
www.rag-track.com

Lebanon
Beirut, Lebanon
Tel:
+961 70 276 901

Sierra Leone
Freetown, Sierra Leone
Tel:
+232 80 276 901

Tanzania
Dar es Salaam, Tanzania
Tel:
+255 68 2276 901

21. Privacy Requests

Privacy-related requests may be submitted to:
info@rag-track.com.

Please include sufficient information for us to understand and process your request.

For security purposes, we may request additional information to verify your
identity before providing access to, correcting, deleting, or otherwise
processing personal information in response to a request.